Changing Business Practices in Libraries

When you tell people that you are training to be a Teacher Librarian the first thing that they mention is the books. Books and then coffee. 

Peoples "idea" of what a library was and what it has become is very different. To many the sole purpose of a library is to conserve and organise collections. The key focus was to meet the needs of people who held a Library Card, or a borrower. 

University of NSW, archival stacks

In the era of MBA's and Venture capitalists, we now talk about the "client". It is not unusual for a "client" of a library not to borrow any resources, but to use them onsite or online. Libraries have started discarding the draconian overdue late slip in favour of focusing on those people who do use the library resources.